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Frequently Asked Questions
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Questions before ordering? Check here first!
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Q
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How is my sign made?
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A
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Your sign is hand-crafted in our facility by seasoned glass artists. Your neon sign starts out as a straight tube of glass, which is heated by torches, and hand bent to match a pattern. Once the bending is complete, each sign is inspected for quality and accuracy before it is processed by our digitally enhanced processing system. After your sign is processed it is tested, inspected, mounted, and tested again.
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Q
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How long will my neon sign last?
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A
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Conservatively your sign should last 10-15 years. Many signs last for decades.
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Q
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Where can I place or hang my neon sign?
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A
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YOUR SIGN MUST BE PLACED INDOORS. Your sign may be hung or mounted anywhere indoors away from water. Many of our customers hang their neon signs in their front window.
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Q
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Does my sign come with hanging hardware?
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A
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Your sign is shipped with hanging hardware and instructions.
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Q
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What happens if my sign arrives broken? Can I repair it myself?
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A
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We make every effort to package our products to stringent quality control shipping methods to prevent glass breakage. If your newly purchased neon sign arrives with broken glass, please do not attempt to repair the sign yourself. Within 5 days of receiving your sign, please feel free to contact us either by phone or email. One of our customer service representatives will be glad to help you resolve the matter. We are here to help.
Contact Us
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Q
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What should I do if my sign stops working or does not work?
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A
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Please do not attempt to repair the sign yourself! Our warranty covers the power supply and processed neon tubes only. The warranty does not cover accidental breakage to the glass itself. Please contact us for further assistance.
Contact Us
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Q
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Can I have a stock sign made in the colors of my choice?
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A
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Yes. Please feel free to contact us by phone, fax or email for a custom quote and color selection.
Contact Us
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Q
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Do you make custom signs?
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A
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YES! We specialize in custom signs and offer a variety of fonts, colors, and sizes for personal or commercial use. Please visit our
Custom Neon Sign Page
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Q
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How do I clean my neon sign?
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A
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FIRST, UNPLUG YOUR SIGN. Use a dry towel or a duster and carefully clean the sign. Never use water, cleaning solvents, or cleaning sprays.
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